FAQ

Can I change my subscription plan once I started a paid subscription?

You can change your monthly plan into a yearly one or vice versa. Let us know, and we’ll be happy to change it for you once your next billing period starts.

Do I have access to all features during the trial?

Absolutely. Print high-end photo books, personalize your YAY or download your YAY as an ebook. During the free trial, you can use every feature.

What happens at the end of my trial period?

Your YAY is free for 30 days. Before your trial ends, you got an email to chose your favorite subscription plan (see above) and continue to save your memories seamlessly. The trial does NOT automatically switch to a paid subscription.

What happens when I cancel my subscription one day?

• You can download your memories as a beautiful, designed ebook at any time for free.
• You can export your memories for free.
• You can print them as a high-end photo book (additional costs).
• You can „park“ them for 2 €/months and reactivate your account at every time by starting a new paid subscription.
• We can export your YAY as a non-editable website and see your memories online forever (2 €/months).

Do I get a discount for recommending YAY to a friend?

Oh yes, we reward your recommendation! This feature is only available in German for now. Write as an email, and you and your friend will get € 15 off!

Which features are available during the free trial?

You can test all features during the trial: You can personalize your YAY, print high-end photo-books, download en ebook from your Online Journal and get an export of your data.

What’s included in my YAY subscription?

You have one personal place for ALL your memories. You will never forget your crazy, funny or lovely story behind your picture!

• With YAY, we offer you UNLIMITED storage for all your pictures and text. You can add videos by using Vimeo.
• Your memories are chronologically sorted and ready to print as high-end photo book every time!
• You can download a beautifully designed ebook for free.
• You can export your data.
• We host your memories based on highest security standards.
• We don’t do advertising or profile building s*** with your personal data!
• You can contact as for personal support via Chat, Mail or telephone.
• We help you to lay out your photo book if you want to some support.
• We protect the most precious gift you can give to your family: Your memories.
• Yes, you got all that for € 9,90 per month!

What about the design and pricing of YAY photo books?

We print your memories as high-end photo books with the most beautiful finish. We place all pictures, videos (displaced as QR codes) and text for you according to established design guidelines.

Our Hardcover Premium Small is available from € 29,99 + shipping fees € 4.95 Germany/European Union, Switzerland: € 5,99 for 26 pages (corresponds to 13 double pages).

Learn all about the design, other sizes + pricing of our photo books here.

Discover all FAQ here!